In case of loss of your original documents during travel, you should notify the agency immediately so that we may inform the scheduler and travel to plan if the crew can proceed with their embarkation or should be returned to country home depending on travel department confirmation.

Given that different embarking ports may have varying protocols, the schedulers take this into account. Based on the assessment and confirmation from the travel department, a decision is made regarding whether the crew member can proceed with the embarkation process. If not, plans are made to reschedule the embarkation once the crew member has obtained all the necessary original documents.